April 27, 2020

0i2i index of north carolina online covid-19 crisis support for communities and individuals

The State, and particularly the Department of Health and Human Services, continues to add to its pool of resources for individuals and organizations to use during the COVID-19 pandemic.   

To find community resources, including housing, food, health care, mental health and substance use disorder services: 

Text COVIDNC to 898211 

Call 211, access the website or call 888-892-1162 

NCCARE360 website   

NC DHHS has also established two helplines to provide telephonic one-on-one support: 

The Hope4NC Helpline (1-855-587-3463) is available to connect individuals to additional mental health and resilience supports that help them cope and build resilience during times of crisis. 

The Hope4Healers Helpline (919-226-2002) is being provided in partnership with the North Carolina Psychological Foundation. It provides mental health and resilience supports for health care professionals, emergency medical specialists, first responders, other staff who work in health care settings and their families throughout the state who are experiencing stress from being on the front lines of the state’s COVID-19 response.  

Both helplines are available 24 hours per day, seven days a week.   

Two main websites provide all materials the State has developed on COVID-19: 

General NC website for COVID-19   

NC DHHS website for COVID-19 

Index of NC DHHS COVID-19 Resources for BH/IDD Stakeholders 

To assist you with navigating the NC DHHS website, i2i Center has developed an index of some of the resources and guidance NC DHHS has provided that are particularly pertinent to the BH/IDD service system.   

Main web page of guidance for consumers, providers and LME/MCOs

Special Bulletin COVID-19 #46:  Behavioral Health Service Flexibilities 

Consumers and Family Members: 

Guidance for COVID-19 home care:  https://files.nc.gov/ncdhhs/documents/files/covid-19/2019-nCoV-Interim-Guidance-for-Home-Care.pdf 

Guidance from CDC on What to Do If You Think You Have COVID-19:  https://www.cdc.gov/coronavirus/2019-ncov/downloads/sick-with-2019-nCoV-fact-sheet.pdf 

Webpage of resources for families and individuals:  https://www.ncdhhs.gov/divisions/public-health/covid19/individuals-and-families 

Long-Term Care and Congregate Settings: 

Change in Therapeutic Leave Days Policy:  https://medicaid.ncdhhs.gov/blog/2020/04/15/special-bulletin-covid-19-45-increase-therapeutic-leave-days-icfidd-facilities-due 

Guidance for long-term care facilities:  https://files.nc.gov/ncdhhs/documents/files/covid-19/interim-covid-guidance-long-term-care-settings.pdf 

Guidance for congregate settings:  https://files.nc.gov/ncdhhs/documents/files/covid-19/interim-covid-guidance-congregate-living-settings.pdf  

INTERIM Guidance for BH/IDD group homes:  https://files.nc.gov/ncdhhs/documents/files/covid-19/NC-Interim-Guidance-for-BHIDD-Group-Homes-3-20-20-Final.pdf 

Community-Based, Outpatient and Crisis Services: 

Individual Placement and Support, Critical Time Intervention and Tenancy Management Services:  State-funded service definitions for COVID-19 (IPS, CTI, TMS) https://www.ncdhhs.gov/divisions/mhddsas/servicedefinitions

Guidance for Outpatient and Crisis BH/IDD Providers:  https://files.nc.gov/ncdhhs/documents/files/covid-19/NC-Interim-Guidance-for-BHIDD-Outpatient-and-Crisis-System-Providers-3-20-20-Final.pdf 

Non-Medical Settings: 

INTERIM Guidance for Non-Medical, In-Home and NEMT:  https://files.nc.gov/ncdhhs/documents/files/covid-19/NC-Interim-Guidance-for-PPE-in-Non-Medical-Setting.pdf 

Guidance for In-Home and Community-Based Care Providers:  https://files.nc.gov/ncdhhs/documents/files/covid-19/NC-Interim-Guidance-for-BHIDD-In-Home-Service-Providers.pdf 


Telehealth Outpatient Behavioral Health Services:  Special Bulletin COVID-19 #59  https://medicaid.ncdhhs.gov/blog/2020/04/23/special-bulletin-covid-19-59-telehealth-clinical-policy-modifications-outpatient

Staffing, Authorization and other Changes for Telehealth:  Special Bulletin COVID-19 #46:  Behavioral Health Service Flexibilities  https://medicaid.ncdhhs.gov/blog/2020/04/16/special-bulletin-covid-19-46-behavioral-health-service-flexibilities

Chart of Telehealth Coverage by Payer:  https://files.nc.gov/ncdma/covid-19/NCPayers-Telehealth-Policies-COVID19-2020.pdf 

Telehealth Communication Bulletins:  https://medicaid.ncdhhs.gov/about-us/coronavirus-disease-2019-covid-19-and-nc-medicaid/covid-19-telehealth 


Guidance to LME/MCOs on funding flexibility:  https://files.nc.gov/ncdhhs/COVID-Letter-to-LME-MCOs-03-19-2020.docx.pdf 

I2i also has a regularly updated webpage dedicated to COVID-19 crisis resources where these and other resources can be found.